Dear Electrical Wholesaler,
As we have previously announced, there is an ongoing investigation into the mini RCBO market by Energy Safe Victoria.
We would now like to inform our valued customers that we are withdrawing our product from the market until the matter is finalised. To this extent we are recalling any unsold Zeger RCBO stock that you may have at your wholesale branch. This does not affect any installed Zeger RCBO’s
Could you kindly fax through your return for credit request and we will make arrangements for your stock to be collected and credit request to be processed.
I apologise for any inconvenience caused, but let me assure you of our ongoing commitment to the electrical industry in Australia and in providing value for money quality Electrical & Lighting products.
Again, my sincere apologies for the supply disruption that this recall may cause.
Should you have any questions, please do not hesitate to contact myself or your state representative.
Mr Stephen Low
Managing Director
16th September 2010
Dear Electrical Wholesaler,
There has been some confusion as to the brand names of Mini RCBO’s that are currently being investigated by Energy Safe Victoria at the moment.
Can I please confirm with you that currently, only the Zeger RCBO’s is being investigated for the time being. We wish to retract all others brands were mentioned as being investigate in our first newsletter.
We sincerely apologise for any confusion that this may have caused in the marketplace.
Mr Stephen Low
Managing Director